Refund policy
We have a 30-day return policy, which means you have 30 days after the date of receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the order number or proof of purchase.
To start a return, you can contact us at sales@therollingcow.co.uk. If your return is accepted, return instructions will be provided for you to arrange. Items sent back to us without being approved will not be accepted.
Damages and issues
If your order arrives damaged or faulty, please notify us within 7 days of delivery with photographs. We will evaluate the situation and try to make things right.
If your order arrives damaged or faulty, please notify us within 7 days of delivery with photographs. We will evaluate the situation and try to make things right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom orders and personalised items (This also applies to customised wholesale orders). Please get in touch if you have questions or concerns about your order.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be refunded via your original payment method. Please remember it may take some time for your bank or credit card company to process this.