Frequently asked questions
How long will my order take to arrive?
All of our products are made to order, especially if theyâre personalised. Please allow up to2 weeks for us to create and dispatch your order. Youâll receive a shipping confirmation email as soon as itâs on the way.
Can I personalise my order?
Yes! Most of our products can be customised with names, quotes, or special messages. Youâll see personalisation options on each product page. If youâre after something specific or donât see what you need, feel free to contact us.
What if I want a custom design or idea that isnât listed?
We love creating something a bit different! Just get in touch with your idea and weâll let you know if itâs possible. Weâll always do our best to bring your vision to life.
Do you ship internationally?
Currently, we ship across the UK. If youâre outside the UK and interested in placing an order, please get in touch and weâll see what we can do!
How much is shipping?
Shipping is calculated at checkout based on the size and weight of your order. We occasionally offer free shipping promos â sign up to our newsletter so you donât miss out!
What materials do you use?
Our products are crafted from high-quality materials likesolid wood and durable laminates, depending on the item. All finishes are selected for both looks and longevity.
How do I care for my product?
Most of our products can be wiped clean with a damp cloth. We recommend avoiding soaking or putting wooden items in the dishwasher to preserve the engraving and finish.
Can I return or exchange a personalised item?
Because personalised items are made just for you, we unfortunately canât accept returns unless thereâs a fault or error on our part. If somethingâs not right, please reach out and weâll sort it quickly.
Do you offer wholesale or stockist opportunities?
Yes! If you have a shop or know of one that might love our products, weâd love to chat. You can request our wholesale catalogue by emailing sales@therollingcow.co.uk
Iâve seen your products on social media â where can I find them?
We love seeing our creations out in the wild! You can follow us on Instagram and Facebook. Don't forget to tag us in your photos â we often share customer pics, and youâll get10% offfor posting!