Frequently asked questions
When do I need to order for Christmas?
Everything is made to order, so please order by Sunday 8 November for furniture and larger items, and by Sunday 29 November for everything else. Missed the date? A gift card arrives instantly by email.
While you’re in there, update the shipping answer too, since that’s the other one customers will look for:
How much is shipping?
UK delivery is free on orders over £40. Below £40, it’s £3.50 for most orders (up to £5 for heavier parcels).
How long will my order take to arrive?
All of our products are made to order, especially if they’re personalised. Please allow up to2 weeks for us to create and dispatch your order. You’ll receive a shipping confirmation email as soon as it’s on the way.
Can I personalise my order?
Yes! Most of our products can be customised with names, quotes, or special messages. You’ll see personalisation options on each product page. If you’re after something specific or don’t see what you need, feel free to contact us.
What if I want a custom design or idea that isn’t listed?
We love creating something a bit different! Just get in touch with your idea and we’ll let you know if it’s possible. We’ll always do our best to bring your vision to life.
Do you ship internationally?
Currently, we ship across the UK. If you’re outside the UK and interested in placing an order, please get in touch and we’ll see what we can do!
How much is shipping?
Shipping is calculated at checkout based on the size and weight of your order. We occasionally offer free shipping promos – sign up to our newsletter so you don’t miss out!
What materials do you use?
Our pieces are made from real wood, including solid oak and quality timber, sanded and finished by hand. Every piece has its own natural grain, so no two are alike.
How do I care for my product?
Most of our products can be wiped clean with a damp cloth. We recommend avoiding soaking or putting wooden items in the dishwasher to preserve the engraving and finish.
Can I return or exchange a personalised item?
Because personalised items are made just for you, we unfortunately can’t accept returns unless there’s a fault or error on our part. If something’s not right, please reach out and we’ll sort it quickly.
Do you offer wholesale or stockist opportunities?
Yes! If you have a shop or know of one that might love our products, we’d love to chat. You can request our wholesale catalogue by emailing sales@therollingcow.co.uk